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Currently DSL is available to many areas in Monterey County. Current cities include Carmel, Carmel Valley, Monterey, Pacific Grove, Seaside, Marina, Sand City, Salinas, Prunedale & King City. Don't see your city listed? Give us a call or fill out the form and we can run a test to see what's available for you.

Standard install time is currently about one to two weeks from the time the dsl order is placed.

IMPORTANT: In order to sign up for DSL, you must meet the following system requirements (if you're missing anything now, then you must fulfill the requirements before your installation takes place):

  • an IBM-compatible PC running Windows 95, 98x, NT, 2000 and XP are but NOT 3.1
    OR a Macintosh running MacOS 7.5 or higher     an ethernet card, already installed in your computer
  • a router if you plan to have several computers sharing the DSL connection
  • If you do not understand any of these requirements, please call us at 831-642-6100
  • Agree to the Terms of Service listed at the bottom of the page
  • A valid telephone line with service through Pacific Bell / SBC which has been installed and has had dial tone for more than 2 weeks, this line must reside at the same physical address you intend to have DSL. This telephone line must also be completely free of all optional telephone service components such as Variable Call Forwarding, Centrex, Multiple Line Appearance, Hunt Groups and any other business services which may define the line as anything but a standard voice telephone line. We suggest using a fax line for the installation telephone number, you may also use a plain voice line.
  • Also the phone line you are having DSL installed on should be close to the computers that will be connected to it.
  • It is VERY important that you read all of the following information and installation instructions to make your DSL installation go as easy as possible. Failure to correctly read the below information can cause you to have an unpleasant experience with your DSL installation and Mbay does not want that to happen.

Please fill out the following form. All information is required unless the field is described as optional; any inaccuracies in this information will slow down your order. If the statement indicated by a checkbox is true, check it; otherwise, do not check it.

Customer Information

I am already a customer of Monterey Bay Internet and my username is .
(Enter your username if you want to set up DSL service on an existing MBAY.NET account. If you would like to activate DSL on more than one residential account, please fill out this form again for each additional account.) Otherwise:

Please fill out the following contact information. Use the full street address of the location at which you wish DSL to be installed. Include details such as apartment number, etc., in the street address. The telephone number should be the appropriate contact telephone number at the address given. Also the phone number provided must be an SBC phone line for the DSL to be ordered on it.

All fields are required or DSL will not be processed

Name:
Company (optional)
Street:
City: State: Zip:
Number DSL should be installed on: Line must be an SBC provided phone #
Contact Phone:
Email address:
This is my current address, and I would like MBAY.NET to update their billing records if they differ.

Please check the appropriate radio button to specify what type of computer you have:
I have a Desktop PC using Windows 9X, NT, 2000, XP or Linux.
I have a Laptop PC using Windows 9X, NT, 2000, XP or Linux.
I have an Macintosh Desktop using MAC OS version 9 or higher.
I have an Macintosh Laptop using MAC OS version 9 or higher.

Type of Service

All DSL services include a single static public IP address, 3 email boxes, and regular dialup account, in addition to any other services you currently subscribe to from Monterey Bay Internet. The distinguishing feature of IDSL is the fact that it reaches to areas which ADSL cannot, with a range of about 7 miles instead of ADSL's approximate 3 mile range, and it is not offered by Pacific Bell or ISPs which use Pacific Bell for DSL. All ADSL lines are shared lines (are DSL and phone lines combined in one).

For current pricing and promotions regarding DSL equipment and install fees please call us at 831-642-6100.

Which type of DSL service are you interested in?
$24.95* ADSL - Up to 1.5MB download and up to 512MB Upload(shared dsl/telephone line)
$29.95** ADSL - 1.5MB to 3MB download and up to 512MB Upload(shared dsl/telephone line)
$54.95** ADSL - 3MB to 6MB download and up to 512MB Upload(shared dsl/telephone line) with Dynamic IP
$59.95** ADSL - 3MB to 6MB download and up to 512MB Upload(shared dsl/telephone line) with Static IP
$99.00** IDSL - Up to144K /144K
$129.00** SDSL - Up to 384K /384K
$159.00** SDSL - Up to 768K /768K
$249.00** SDSL - Up to 1.1MB /1.1MB

* 3 month introductory price. After 3 months monthy charge is $29.95
** 3 month introductory price. After 3 months monthly charge is $39.95

Installation Fees

ADSL Install Packages
Single Port DSL Modem $80
Four Port DSL Wireless Router Combo $119 with setup

Note: Install and equipment fees can change regularly depending on what promotions are currently running. If you have any questions regarding install or SDSL costs please contact us at 831-642-6100.

All installation fees are due and payable on the date of actual installation/completion of installation. Customers must be prepared to receive a bill due immediately for the cost of installation and the first months services upon completion of the installation.

All DSL lines come with 1 static IP address. Additional IP's are offered in blocks for an additional charge.

Inside Wiring

Inside wiring is free as long as the distance of the wiring is less than 50 feet from the MPOE (minimum point of entry, which is the main box for your phone line(s), usually located outside the building or in some kind of "phone closet" on the ground floor). The labor cost for inside wiring over 50 feet from the MPOE is $40.00 per hour.

Installation Information

If you have special instructions relevant to installation, billing or just questions please include them below:

Terms of Service: Minimum 12 month contract. Early termination results in a disconnect and equipment fee of $150.00. Orders may be canceled free of charge up until the point of the line circuit being installed at the desired location. Moving to a new location is possible for a relocation fee of $50.00 plus any install fees if an installation tech is required to go on-site. Speed upgrades to existing DSL contracts are also possible for a fee of $100.00. All DSL lines are subject to an initial installation and equipment fee. ADSL customers that select the self install kit who end up needing a technician to finish the installation will be subject to a $150.00 fee. In addition, all DSL customers fall under the normal mbay.net terms of service located here http://www.mbay.net/docs/mbaytos.html (right click the link and select "open in new window" to view)

Please type AGREE in all caps to show that you have read and fully agree to the terms and service stated above for this DSL contract and that you will be held responsible if any one of these conditions is not met.

Type"AGREE" to show that you understand and accept the contract.

Thank you for choosing Monterey Bay Internet for your DSL provider!



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